Security matters greatly to both customers and innovation success. Yet there’s little consensus on how much security should be proactively introduced into the customer experience...
If I was surprised by the many findings in my latest research report ‘Innovation Speed to Market Report: How Financial Sector Firms Manage Innovation Projects to Meet Timelines and Customer Needs’, I’ll bet you will be too...
The Equifax breach has brought security into the spotlight again. As human-centered user advocates, we have a mandate to think not about allaying the fears our users have now, but about reinforcing and supporting good habits and choices when people have forgotten about Equifax.
Along with Mitek and Futurion, we recently released the 2018 Mobile Deposit Benchmark Report...
Although the benefits of using a design-led approach to problem solving and innovation are widely publicized, we have found...
Smart business leaders have come to understand the power of Design Thinking to create differentiated experiences customers love...