Support Analyst
Greater Philadelphia, PA

At CI&T, we imagine, design and build brands and digital experiences for top clients in the healthcare, financial services, consumer goods, e-commerce, and technology industries. Our philosophy is simple: quality work paves the way for trusted relationships.

 

We are a diverse mix of professionals who are both thinkers and doers, always ready to roll up our sleeves to deliver powerful work. We also support a happy balance between work and personal life, and we’re committed to building the most impactful team in the industry.

 

We are looking for someone with the following attributes:

3+ years of experience working with application support.

Level 2 Support and troubleshooting production issues.

Good communication, since you will work on a very dynamic project, interacting with different people among teammates, colleagues and clients.   

Capable of sharing and exchanging knowledge with people with different seniority, from juniors to managers.

To update and document external client issues.

To perform analysis and determine client problems, and document these issues.

To provide solutions for network and system related issues, and to provide detailed documentation along with it.

To assist customers for the purpose of improving processes related to system issues.

To offer recommendations — based on various metrics — on how to improve the support process in its entirety.

You are going to be responsible for:

Working with teams in the US, China, Brazil and Portugal supporting a global family of applications.

Understanding and troubleshooting problems reported via customer service of: web, mobile and API applications.

 

You are going to stand out if you have:

Experience working with Jira

Experience in the healthcare industry

ITIL certification

Experience working with Java and/or native mobile development

 

CI&T is an Equal Opportunity Employer